Cancellation & Refund Policy
At HillsRide.in, we understand that plans can change. Our comprehensive policy ensures transparency for all cancellations and refunds.
Last updated: July 21, 2025
Policy Overview
By confirming any booking, you agree to our cancellation policy. Each service may have specific terms that override this general policy.
Cancellation Windows
More than 7 days
Up to 90% refund
Subject to deductions
24-72 hours
50-70% refund
Varies by service
Less than 24 hours
No refund
No-show
No refund
Non-Refundable
- •GST & taxes paid to government
- •Payment gateway fees (Razorpay, Cashfree, etc.)
- •Vendor pre-payments
- •Platform/service fees
Refund Process
Standard Process
- •7-10 working days processing
- •Original payment method only
- •Bank processing: 3-5 days
Special Cases
- •Instant refunds for recent cancellations
- •Force majeure exceptions
- •Vendor-specific policies may apply
🚗 Cab Bookings
- •Free cancellation >2 hours before pickup
- •50% refund 1-2 hours before
- •No refund <1 hour before
- •Full refund for driver no-show
🏨 Hotel Bookings
- •Free cancellation >24 hours before
- •First night charge if <24 hours
- •No refund for no-shows
- •Special rates have different policies
Policy Notes
- •Custom booking policies override this general policy
- •Using our services means accepting these terms
- •Policies may update without notice
- •Always check latest version
Need Help?
Escalations
For disputed refunds, include booking details in your email. Our audit team will review within 3-5 business days.