Privacy Policy
Your trust is our priority. This policy explains how we handle your personal information.
At HillsRide.in (a brand of HillsRide Tours & Travels), we respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.
Personal Information We Collect
When you book a trip, request a quote, or contact us, we may collect:
- •Name, phone number, and email
- •Pickup/drop locations and dates
- •Live location (for ride tracking)
- •Group travel preferences
Payments & Financial Security
Your financial data is protected
All payments are processed securely through Razorpay, Cashfree, and other PCI-DSS compliant gateways. We never store your full card details or banking passwords.
Communication & Updates
We may send you:
- •Booking confirmations and trip updates
- •Service-related reminders
- •Occasional promotions (opt-out available)
You can manage your communication preferences in your account settings or by unsubscribing from our emails.
Device, Usage & Cookies
We collect technical information to improve our services:
- •Device type and browser
- •IP address and approximate location
- •Usage patterns and analytics
- •Cookies for essential functions
Data Sharing
We never sell your data
We only share necessary information with trusted partners (drivers, hotels) to fulfill your bookings, and only to the extent required.
Data Retention
We retain your data:
- •As long as necessary to provide our services
- •To comply with legal obligations (typically 5-7 years for financial records)
- •For dispute resolution and safety purposes
Your Rights
You have the right to:
- •Access your personal information
- •Request correction of inaccurate data
- •Request deletion of your data
- •Object to certain processing
To exercise these rights, please contact us at legal@hillsride.in
Legal Compliance
We comply with:
- •Information Technology Act, 2000
- •Indian cyber laws and regulations
- •Reasonable security practices as required by law
Contact Us
For privacy-related concerns or questions:
We take all privacy concerns seriously and will respond promptly to your inquiries.
About This Policy
This policy may be updated periodically. We'll notify you of significant changes through our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.
HillsRide.in is a brand of HillsRide Tours & Travels, Chariduar, Tezpur, Assam, India – 784103